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Product & Process lead

Why a product & process lead?

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We are hiring a product and process lead to build out the levy product. We have spent the past 21 months building a strong foundation. We are profitable, bootstrapped and have decent name recognition. We know the market needs what we offer.

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Our next milestone is to consistently deliver delight in a scalable way. That means understanding the scope of resources, tools and options to addressing entrepreneur's needs. You will be critical to crafting the next generation of levy.

Vision for this role

This individual will be responsible for the end-to-end development of products* that drive employee and client delight (employee delight ➝ client delight).

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*products are operational enablement tools like a knowledge base, checklists, workflows and training material which may not necessarily be software. At least initially.

Goal

Develop products that:

• Increase efficiency and productivity
• Enhance the knowledge and skills of our team
• Improve knowledge sharing and collaboration
• Streamline processes and workflows
• Reduce anxiety and improve job satisfaction
• Enhance the quality and consistency of our service
• Help us scale and adapt to changes both internal and external
• Improve decision making
• Reduce costs and improve margins for levy

Sample products you would be building:

• Task Automation Tools
• Knowledge Base Systems
• Data Analytics and Reporting
• Knowledge Sharing and Community Tools
• Internal Forums and Q&A
• Checklists and Workflows

Key Responsibilities

• End-to-End Project Ownership:
  • Take full ownership of the conceptualization, development, and launch of the operational enablement tools
  • Define the vision, strategy, and roadmap for these tools, ensuring alignment with Levy’s overall business goals.
• Needs Assessment and Requirements Gathering:
  • Conduct thorough needs assessments to identify gaps and opportunities for efficiency improvements.
  • Gather and analyze requirements from stakeholders to ensure the tools meet the specific needs of levy.
• Design and Development:
  • Lead the design and development of the tools
  • Develop and implement the tools, ensuring they are user-friendly, scalable, and secure.
• User Training and Support:
  • Create and deliver training materials and sessions to ensure employees understand how to effectively use the new tools
  • Provide ongoing support and troubleshooting to address any issues or challenges that arise post-implementation
• Quality Assurance and Testing:
  • Develop and execute quality assurance processes to test and validate the functionality, usability, and performance of the tools
  • Continuously monitor and improve the tools based on user feedback and evolving business requirements.
• Collaboration and Communication:
  • Work closely with internal teams to ensure successful integration and adoption of the tools.
  • Facilitate regular communication with stakeholders to gather feedback, provide updates, and ensure transparency throughout the development process.
• Continuous Improvement and Innovation:
  • Establish metrics and KPIs to measure the effectiveness and impact of the tools on organizational efficiency and productivity
  • Identify areas for continuous improvement and drive initiatives to enhance the functionality and usability of the tools

Ideal Experience

1. Product Manager with experience building internal tools for service companies OR customer support tools for SaaS products
2. Operations Leader at a Business Process Outsourcing Firm

These are indicative and we are open to hearing from folks with a different background who believe they have the skill set to succeed in this role.  

Key Skills

• Problem-solving Skills - the ability to identify the right problem to solve and develop effective solutions
• Previous experience working on process improvement and standardization initiatives OR experience building products that improve efficiency and quality of service delivery
• Project Management - Experience defining the scope, milestones and timelines. Ideally should have experience using agile methodologies
• Communication Skills - Able to engage with stakeholders to extract insights, ensure timely development and manage expectations. Also proficient in creating detailed documentation and manuals
• Leadership - Able to clearly define a vision and drive projects forward
• User-Centric Design - Able to understand the needs and pain points of users and design user-friendly solutions

The Right Attitude

• Proactive
• High sense of accountability and ownership
• Adaptable and Flexible
• Collaborative and a team-player
• Has the ability to empathize and understand users
• Willing to continuously learn and improve
• Willing to build in a lean and agile way - fail fast to learn what to do better in the next version
• Self-motivated and driven
• Can thrive in a remote and primarily async environment

Things you won't have!

Levy is a bit different than most startups. One could say we move to our beat but we like it that way and it's led to continuous profitability and growth. The "product" role is nontraditional. That means you won't have:

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• Any engineers to build product. Everything we do today (and at least for a while into the future) must be made using people power and low-code/no-code tools. We believe in crafting delight before crafting for scale.
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• Direct reports or people to manage. You will oversee all Directly Responsible Individual's ("DRIs") projects. You are responsible for driving and measuring delightful outcomes. However, these individuals won't report to you.

Compensation

Compensation potential varies based on skillset and experience.

Contact

If all of the above sounds interesting to you, send us an email at hello@levy.company

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